Privacy Policy
Introduction
This notice provides you with information concerning our collection and use of personal data. If you have any queries regarding this statement, please do not hesitate to contact us.
What data we collect & what do we do with it
To provide insurance advisory, arranging & administration services we will obtain personal information from you including contact, personal & medical information. We will collect, store and process this information.
Legal basis
We collect, control and process your personal information because this is necessary to provide you with information, answer any queries you may have and for the provision of our services to you. Contractual necessity is therefore the lawful basis for collecting, controlling and processing your details. We are allowed to collect Special Category Personal Data for insurance underwriting purposes. We may need to ask you for information about your health and medical conditions to assist you with Private Medical Insurance. Otherwise, we require your consent to process or share any Special Category Personal Data.
Special Category Personal Data
- Racial or ethnic origin
- Political opinions
- Religious or philosophical beliefs
- Trade union membership
- Genetic data
- Biometric data
- Data concerning health
- Data concerning sex life or sexual orientation
Sharing your data
In the course of our work with you, we will share your data with product and service providers; we may also share your data with compliance monitoring & support organisations and regulatory bodies who are also ‘Data Controllers’ and registered with a supervisory authority.
We also use external data processors that will hold information for the following purposes:
- Secure file sharing
- Data backup
- Dissemination of information
- Administration
- Quotations & product delivery
We undertake to ensure that all processing takes place in a jurisdiction that is considered satisfactory and is under our contractual control. This means that we can correct or delete your data as required.
Otherwise, we will not share your personal information with other companies without your express authority, except if the firm is sold or where we are required to do so by law. We will never share your data with third parties for marketing purposes.
Cross border transfer
Should any processor hold any data on our behalf outside of the UK we will take steps to ensure that it is held in a satisfactory jurisdiction.
News & updates
We may use your contact details based on our legitimate interests to keep you informed about products and services that we provide, where we are confident, following our internal assessment, that these communications will not significantly affect your rights and freedoms in relation to the use of your Personal Data.
Retention
We will keep your Personal Data throughout our business relationship. At the end of any contractual relationship, we are required to continue to hold data under current legislation for varying periods. We may also consider it necessary to keep data beyond these timescales to defend against any possible future legal action. Once we no longer require regular access to your data, we will transfer it to a secure archive to prevent unnecessary processing.
Your rights
Under data protection law, you have the following rights.
- Right to request a copy of the data we hold about you.
- Right to be informed about how we process your data and who we share it with.
- Right to have any inaccuracies corrected.
- Right to ask us to cease processing, including any data held by third parties.
- Right to have your data deleted, unless we must keep it for regulatory or legal defence purposes.
- Right to data portability.
- Right to restrict processing.
- Right to object to processing, for example, if we use the basis of legitimate interests to send you information.
- Right not to be subject to automated decision-making, including profiling, where applicable.
If you wish to exercise any of these rights, please get in touch with us as outlined below.
Contact
For any queries about data protection, please contact:
Contact name: Leanne Moreton
Address: 5 The Quadrant, Coventry, CV1 2EL
Telephone: 0800 028 5540
Complaints
The UK Information Commissioner’s Office is our supervising authority where you can refer any complaints about data protection. For more information: www.ico.org.uk.
Updates
This privacy notice is published on our website at more-health.co.uk, where you can find our most recent version.
Version Date – 1st August 2025
Consent
We will specifically ask you to give your consent to the processing of health and other special category data required for obtaining quotations and insurance cover for you. By granting consent to processing, you allow us to use special category data you provide to us for the purposes of obtaining insurance quotations and placing cover. Your consent will be recorded during our conversation with you.