Website T&Cs

Terms of Business

These are our standard terms of business on which we intend to rely. For your own benefit, please read this document carefully and if you do not understand any point then please ask us for clarification.

Firm Details

Morehealth Limited is authorised and regulated by the Financial Conduct Authority (FCA). Firm Reference Number: 815733. You can check this on the FCA register by visiting www.fca.org.uk/register. Our permitted business is advising on, arranging and administering general insurance contracts.

Our Insurance Services

We offer advice on and make personal recommendations after assessing your needs in respect of private medical insurance products. We consider all available products from the following insurers when we make a personal recommendation for you: Aviva, AXA PPP, BUPA & Vitality Health.

Charges

We are remunerated by commission from the insurance providers, which is based on a percentage or your annual insurance premium before tax.

You are entitled to ask us to disclose the amount of commission that we will receive in respect of any policy you take out.

We reserve the right to retain commission in respect of any premium refunds made by insurers.

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. In general terms, insurance advising and arranging is covered for 90% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the Financial Services Compensation Scheme www.fscs.org.uk.

Complaints

It is our intention to provide you with the highest possible level of customer service at all times. Should we not meet your expectations, we have a complaints procedure, which is explained below. Should you wish to complain please contact Leanne Moreton:

MoreHealth Ltd, 9 Davy Court, Rugby, CV23 0UZ.
Telephone: 0247 699 8110.

Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS) who is our alternative dispute resolution provider, within six months of the date of our final response letter: The Financial Ombudsman Service, Exchange Tower, London E14 9SR Tel: 0800 023 4567 or +44 20 7964 1000. More information is available at www.financial-ombudsman.org.uk.

Conflicts of Interest

If we, one of our clients or providers become aware of any potential conflict of interest with regard to business we are transacting for you we will write to you and obtain your consent before we carry out your instructions and we will inform you of how we intend to ensure that you are treated fair

Confidentiality and Data Protection

We are Data Controllers and process your data lawfully on the basis of contract necessity or legitimate interests. Please refer to our Privacy Notice for further details.

Your Duty to Disclose Information

If you are a consumer and enter into a contract of insurance wholly for non-business purposes you are under a legal duty to take reasonable care not to misrepresent information to insurers. If you misrepresent information deliberately, recklessly or carelessly when you respond to insurer questions, then a claim under the policy may not be paid.

If you are a commercial customer, entering into a contract of insurance by way of business, you have a duty of ‘fair disclosure’.

The disclosure requirements apply, throughout the life of the policy and when you renew your insurance.

Payment Terms

We do not handle client money or insurance premiums. All premium payments must be made directly to the insurance provider.

Cancellation

Your policy document will detail your rights to cancel your insurance once you have taken it out. If you are a consumer, you will be entitled to cancel within at least 14 days of either conclusion of the contract or receiving your policy documentation, whichever occurs later, and receive a full refund, provided no claim has been made.

Otherwise, where you cancel a policy before renewal you may be responsible for paying a charge to meet the cost of cover provided and administration expenses; this means that you may not receive a proportionate refund depending upon the terms of the particular policy.

Claims

It is essential to contact insurers before incurring any costs or committing to any consultation or treatment. Your policy summary and policy document will provide you with details on who to contact to make a claim or you can contact us for advice.

Solvency of Insurers

We cannot guarantee the solvency of any insurer; however our panel of insurers are all covered by the FSCS compensation scheme. Claims are covered for 90% or, in the case of death, illness or injury up to 100% of the claim without upper limit if an insurer cannot meet its liabilities.

Termination

You may instruct us to stop acting for you and we will not impose a penalty. Instructions must be in writing. If we feel that we are unable to continue acting for you we will give you seven days notice in writing. No commissions earned in respect of business already conducted will be refundable.

Instructions-corporate customers

We will take instructions from any individual who purports to be authorised by you and we reasonably believe this to be the case. If you wish to restrict the individuals from whom we may take instruction then you must inform us in writing and we will act accordingly.